FREE SHIPPING ON US ORDERS OVER $100

Policies

POLICIES

Office Business Hours: 
Monday - Thursday 9:00 AM – 5:00 PM CST and Friday 9:00 AM - 2:00 PM.  We are located at 7557 Rambler Road, Suite 447, Dallas, TX 75231

Customer Service: 
Please direct all questions and inquiries to: 
info@sonyarenee.com (It comes to me! the designer, and I will usually answer you ASAP!) or call us during our business hours at Tel. 214.503.7893

Order confirmation: 
After placing an order, you will receive an email confirmation. You will receive 
a second email from FedEx, UPS or USPS when your order is shipped so that you may track your package.

Credit Cards:
We accept the following cards as means of payment for purchases: VISA & MasterCard, AMEX and Paypal

Purchases are charged to your credit card when the order is placed. Please be sure to provide the CVV code and exact billing address for your card. Incorrect information may cause delays or cancellation of your order. We do not have access to your payment information as our payment system is secured.

Timing of Orders: 

We do our best to fulfill all orders the same business day if the items are in stock or we have the appropriate materials. Most items are hand-made one at a time so we will absolutely go above and beyond to ship your order out as soon as possible. We know you are excited and we are anxious for you to have it as soon as possible. Personalized orders take more time. Engraving is usually done within 3-5 business days, if not sooner. Some Fine Jewelry items will require up to 3 weeks for completion. If you need a rush shipment, please contact us to make sure we can accommodate your deadline.  

Shipping: 
We are based in Dallas, TX. All orders ship FedEx, USPS or UPS with the method you selected based on the estimated shipping cost calculated by your location.  If you need a rush shipment, please contact us to make sure we can accommodate your deadline. 

Taxes:
All orders that ship within Texas are subject to an 8.25% sales tax.

Customers Outside the United States:
We welcome international orders.
For an estimate of international shipping charges, please enter in your address so that FedEx can calculate the estimated cost. 
All international buyers are responsible for any taxes, customs and duties that may be assessed by their government.

Custom orders:
We make almost all of our pieces by hand in our studio. Therefore, some pieces can be customized upon request (such as chain lengths, charms, etc.) If you would like to customize a piece, please contact us at info@sonyarenee.com to see if it is possible and what the price will be. Some customized pieces may not be returnable. If that is the case, we will let you know before we process your order.  We welcome bridal party orders and ask us about discounts for buying for your bridal party.

Personalized Items & Fine Jewelry:
All personalized items are made to order, this includes the Stamped Discs and anything engraved. You are responsible for ordering your initials in the correct order, and we do not accept returns on anything personalized or Fine Jewelry as these are all made to order. Please be sure you want this product before ordering, we are happy to provide you with as much information as you need in order to make the most informed purchasing decision.

 

Refunds & Exchanges:  

We do not issue refunds under any condition. Exchanges on certain items only.  All sales are final. All personalized merchandise, i.e. Stamped, Engraved, or Fine Jewelry (Milestones Collection) Sales, are non-exchangeable or non-refundable

On all remaining items, we are happy to make an exchange of equal value for a purchase if you are not 100% satisfied.  The item(s) must be returned unworn and in perfect condition bearing the tag within 10 days of the original shipping date. Shipping and handling fees are non-refundable

Fraud notice:  IP addresses are being logged. Any attempts to purchase goods fraudulently or those using a fraudulent chargeback will be prosecuted through your credit card merchant and your information will be listed on the chargebackbureau.com

 

Sonya Renée jewelry would like to thank you for your business and we apprciate any feedback you may have to help us grow.