FAQ
Email us: info@sonyarenee.com or Live Chat online or contact via social media!
Are the pictures online to scale?
No, we do our best to make them as close to their actual size as we can, but the pictures are not necessarily to scale. The descriptions include dimensions for the pieces. If you have any other questions regarding the size of a particular piece, please contact us at info@sonyarenee.com and we will be happy to answer your questions.
Can I replace a lost earring?
Yes. If the style is in stock you may purchase a half pair. We make most of the pieces by hand and, as a result, certain styles can vary slightly in size. In some cases, we will ask you to send the mate to us (at your cost) so we can match it for you. A few styles are produced for one season only and may not be available at the time of the request.
Does the jewelry come with a box?
Yes. Our boxes change depending on the season (color) or what mood we’re in. Our silk pouches comes in a variety of colors. All fine jewelry will arrive in our gift box.
How fast does my order ship? It depends what you order but we try to ship all orders the same day if it comes in before 3pm CST. If it is customized such as an engraved piece or fine jewelry, it can take up to 14 business days. Most engraved jobs are shipped within 3 - 7 business days. We pick up engraved jobs 1 to 2 times per week and depending on when your order is placed we can almost always get it shipped within 3 -5 business days. If you need it by a certain day let us know!
What is your repair policy?
We will repair any design purchased through sonyarenee.com. We may not be able to repair older pieces if components needed to repair them are unavailable.
Items purchased through other retailers must be returned for repair to the store where the item was purchased. Please contact us for return authorization at: info@sonyarenee.com.
What is your privacy policy?
We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to notify you via email of promotions and upcoming sales.
Is my transaction safe?
Yes, on our new site we use Shopify & PayPal to process transactions.
Is there a catalog I can receive by mail?
We have digital catalogs for our wholesale buyers. To request, email us: info@sonyarenee.com
How do I care for my jewelry?
See the Product Care section above.
Who is responding to my email inquiries?
Usually it is Gina Renee (the owner and designer), or our Operations Manager. Either of us are more than happy to help you.
Who is Sonya? Who is Renée?
Sonya Renée is the combination of 2 middle names, gina Renée and desiree sonya. Gina became the company’s sole owner in 2004 but is referred to as sonya on a frequent basis. It’s okay, she also responds to G-Dog or G-Unit.